DINING ROOM SUPERVISOR
Amica at Thornhill
Amica Mature Lifestyles offers retirement living options and care services to 3600 seniors in Ontario, Alberta and British Columbia. With an emphasis of being a great place to call home, our team’s mission is to empower seniors to flourish by supporting them in mind, body, and spirit. In over 40 communities (and growing) we provide first-class independent living, assisted living and memory care living options.
A day in the life of a Dining Room Supervisor:
The Dining Room Supervisor is responsible for high quality service provided to residents during meal periods. Some duties include, but are not limited to, fulfilling the duties of Server, assigning sections to other Servers, training new Servers, providing the highest quality of customer service and conducting routine audits to ensure Culinary Standards are being maintained.
- Maintains proper dining experience by delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses, etc. Carries out general cleaning duties and routines, including setting and cleaning tables and serving counters.
- Functionally supervises Servers by training, assigning sections, monitoring work and providing feedback.
- Resolves resident dining related issues keeping the Director of Culinary Services informed; escalates issues when necessary.
- Establishes and maintains an atmosphere conducive to resident centred, “pleasant dining” by creating an environment which maintains the enjoyment, self-respect dignity and physical safety of each resident.
- Promotes and maintains positive communication and relationships among team members, residents and the guests.
- Provides assistance in food preparation, dishwashing and receiving and storing of incoming food supplies, as required.
- Participates in recruitment and selection of new Servers.
- Performs other related duties consistent with the duties outlined above as assigned.
- Successful completion of high school diploma
- Valid Food Handlers Certification
- Three (3) years experience in serving or dining services environment
- One (1) year supervisory experience is preferred
- Canadian Food Safety Code of Practice
- Canada’s Food Guide
- WHMIS guidelines
- Hazardous Analysis & Critical Control Point guidelines (HACCP)
- General knowledge of legislative regulations and policies related to dinging services
- Applicable health and safety legislation, including the rights and duties of workers
Competencies, Skills & Abilities:
- Ability to work independently and/or as a member of the team
- Strong verbal and interpersonal communication skills
- Ability to develop and maintain effective working relationships with a wide variety of people
- Organizational and time management skills
- Ability to report resident needs through observation of their condition/behaviour
- Ability to treat residents with respect, dignity and care
- Ability to work in a flexible environment to meet the needs of the residents, including weekend and holiday coverage, as required
- Demonstrates a strong desire to serve and care for seniors
- Open, friendly and responsive
- Able to apply tact, discretion and sound judgement
- Trustworthy, courteous and professional
- Shows initiative and commitment to excellence
- Resident centred
- Valid Smart Serve Certification
- Working towards or successful completion of Food Service Worker Program from a recognized college
Position Vacant Until Filled